Patient Care Coordinator

Miracle Ear • Florence, KY

417d • $35,360 - $35,360

About The Position

The Patient Care Coordinator at Miracle-Ear plays a crucial role in managing the customer journey and ensuring a high-quality experience for clients seeking hearing solutions. This position involves coordinating appointments, supporting store operations, and contributing to sales efforts while maintaining compliance with healthcare data privacy. The role is integral to the success of the store and the satisfaction of its customers, requiring a blend of administrative skills and customer service expertise.

Requirements

• High school diploma or equivalent.
• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• 2+ years of experience with appointment setting and customer database management.
• Experience working in a healthcare setting is preferred.
• Proficient in Microsoft Office and Windows.
• Comfortable handling inbound & outbound calls.
• Motivated to help drive sales goals.

Responsibilities

• Manage the customer journey by supporting the customer intake process and setting appointment expectations.
• Perform effective schedule management through coordinating, screening, and confirming appointments.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Support store administration and operations by monitoring inventory, assisting in billing/invoicing, and answering customer inquiries.
• Ensure data accuracy and privacy by maintaining the customer database and updating office records.
• Contribute to the retail sales process by partnering with the Hearing Care Professional for marketing efforts and office promotions.
• Prepare customer appointments and engage in the sale of hearing aid accessories.
• Provide routine after-care services, including troubleshooting and maintaining hearing aid devices.

Benefits

• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance
• Volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees