Patient Care Coordinator

UnitedHealth Group-posted 8 months ago
$16 - $33/Yr
Full-time • Entry Level
Onsite • Thornton, CO
Insurance Carriers and Related Activities
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data.

  • Greets patients as they arrive and manages wait time
  • Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
  • Collects co-payments, co-insurance, and deductibles and issues receipts
  • Manages cashier box and daily deposits according to company policies
  • Processes walk-in patients and visitors
  • Answers phones and schedules appointments
  • Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
  • Manages medical records (maintains, files/scans, prepares for schedule)
  • Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
  • Establish and maintain effective working relationships with patients, employees, and the public
  • Performs all other related duties as assigned
  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience with strong communication both in person and via phone
  • Intermediate level of proficiency in Microsoft Office applications
  • Ability to travel 10% of the time for coverage at other clinics if needed
  • 1+ years of experience with electronic health records
  • 1+ years of related healthcare experience, including scheduling experience
  • 1+ years of experience handling and triaging of telephone calls and a multi-system phone line
  • Knowledge of medical terminology
  • Ability to handle cash and to count money at high volumes including mathematical computations
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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