Patient Care Coordinator

Charter Research • Orlando, FL

214d

About The Position

The Patient Care Coordinator oversees the visitor and patient experience and ensures a personal, friendly experience for everyone entering the site or calling on the phone. The Patient Care Coordinator serves as the “face” of the company and provides outstanding customer service and support to visitors, patients, and staff.

Requirements

• Fluent in both English and Spanish required.
• High school diploma or equivalent required.
• At least three years of administrative and customer service experience is required.

Nice To Haves

• Bachelor's degree or associate degree in office administration or related field preferred.

Responsibilities

• Welcome patients and visitors by greeting them in a warm and friendly manner, either in person or on the telephone and answering or referring to inquiries.
• Optimize patients' satisfaction by notifying appropriate staff of their arrival.
• Answer a multi-line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system.
• Retrieve and distribute voicemails each morning.
• Stock patient refreshments and beverages.
• Coordinate patient meals, including placing food orders, processing receipts, and reporting to the finance department.
• Ensure an exceptional patient experience by providing meals, entertainment, access to information, and personalized recognition for patients, caregivers, and their friends and family - including meaningful milestones such as birthdays, anniversaries, randomization days, study completion days, first day of open label medication, and/or other important study or personal events.
• Maintain operation of coffee machines and reception copier equipment.
• Ensure common areas are orderly, neat, and clean in order to provide a positive experience for patients and guests.
• Assist with scheduling prescreen appointments.
• Keep appointments on schedule by reminding patients and participants of their appointment the day before. Provide necessary information to patients or participants to ensure they are prepared for the scheduled visit.
• Maintain imaging vendor portal access and assist clinic staff (Clinical Research Coordinators and Physicians) with obtaining reports when requested.
• Arrange patient transportation via UBER Health or other approved transportation vendor.
• Manage the visitor and pest control logs.
• Order supplies as directed by the office manager and report expenses.
• Inventory patient stipend cards and report to the office manager on a weekly basis; troubleshoot and resolve card issues by communicating with the clinic and patients.
• Assist Lead Clinical Care Coordinator with tasks as assigned.
• Provide administrative support to team members as needed.
• Assist with special projects and perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED