About the position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Compassion is the essential trait that drives superior health care performance. But it's just a start. At OptumCare innovative thinking is just as important. Our unique team of health care providers are an emerging and important part of Optum and the UnitedHealth Group family of businesses. Our approach is designed to help physicians and other providers deliver the right care at the right time in the right setting. That takes smart ideas and incredible teamwork. And that's where you come in. In this role, you'll support a clinical team that's helping patients in new and better ways while giving them a generous helping of compassion and respect. The Patient Care Coordinator (Referrals) is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Responsibilities
- Exhibits empathy, courtesy, competence, efficiency, and care
- Schedules appointments and procedures, following standard guidelines
- Uses multiple computer and phone systems to fulfill patient needs over phone
- Verifies patient information, while documenting in their Electronic Health Record (EPIC)
- Advises patients of their responsibilities regarding insurance and referral information
- Greet customers into the practice and provide instruction and/or direction as necessary on the phone
- Schedule and coordinate all patient appointments as directed
- Prepare all documentation and records with accuracy as directed or necessary for the patient's care
- Meet or exceed the performance measures established by the Practice Management Department
- Follow established policy and procedures related to the position
- Participate and contribute in a team-based environment
- Maintain a team supportive attendance record
- Understand and deliver quality customer service that is consistent with the Polyclinic's efforts in becoming a High-Performance Organization
- Follow OSHA/WISHA (including usage of PPE) guidelines
- Follow HIPAA regulations
- Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
Requirements
- High School Diploma/GED (or higher)
- 1+ years of receptionist experience in a medical office
- 1+ years of Microsoft Office experience
Nice-to-haves
- EMR/EPIC experience
- UCB/ACD Desktop phone system experience
- Basic knowledge of medical terminology
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
