Patient Care Coordinator

TEKsystems•Kennewick, WA

3d•$23 - $23•Remote

About The Position

● Serve as the primary point of contact for patient questions and concerns regarding their referrals, imaging, labwork, medications and other treatment plan needs. ● Collaborate with healthcare providers and facilities to ensure that all aspects of a patient’s care are synchronized. This involves managing referrals, coordinating tests and procedures, and ensuring timely delivery of care services. ● Coordinate and communicate patient medications and authorization information with pharmacies and insurance providers. ● Communicate with patients or healthcare facilities regarding the status of patient labs, imaging, and other medical services. ● Complete or receive schedule requests and schedule patients using appropriate resources and knowledge for all appointment types to fulfill treatment plans. ● Utilize critical thinking skills to identify and solve problems, evaluating options, and implementing solutions. ● Maintain accurate and up-to-date patient records, demographic information, as well as document all interactions, interventions, and outcomes to ensure continuity of care and compliance with regulatory standards. ● Monitor patient progress and satisfaction to identify any areas for improvement. ● Treat patients with empathy and respect while conducting oneself in a professional manner in written and verbal correspondence. ● Other duties as assigned.

Requirements

High school diploma or GED equivalent, bachelor’s degree preferred.
2+ years of experience in customer service or healthcare setting, preferred.
1+ years of experience with EHR systems (athenaOne), preferred.
A solid understanding of medical terminology and insurance processes is essential.
Experience working in a remote setting, preferably with high volume inbound and outbound telephonic services.
Manage multiple tasks, appointments, and patient records simultaneously in a high volume, timely environment.
Excellent communication skills, both verbal and written.
Proficient in Google Suite, Microsoft Office and other computer software programs.
Strong attention to detail and ability to maintain accurate records.
Ability to work independently and as part of a team.
Strong customer service skills and ability to interact with patients in a professional and compassionate manner.
Ability to maintain confidentiality of patient information and adhere to all HIPAA regulations.
Strong attention to detail and a high level of accuracy in work.
Dependable, punctual, and able to manage time effectively.
Adaptable and open to change in a dynamic healthcare environment.
Strong problem-solving skills and the ability to think critically when addressing insurance or authorization issues.
Team-oriented mindset with the ability to collaborate across departments.
Empathetic and patient-focused, with a commitment to providing high-quality service.
Medical billing
medical terminology
Customer service
medical coding
cpt
icd-10
hcpcs

Nice To Haves

bachelor’s degree preferred.
2+ years of experience in customer service or healthcare setting, preferred.
1+ years of experience with EHR systems (athenaOne), preferred.
Experience working in a remote setting, preferably with high volume inbound and outbound telephonic services.

Responsibilities

Serve as the primary point of contact for patient questions and concerns regarding their referrals, imaging, labwork, medications and other treatment plan needs.
Collaborate with healthcare providers and facilities to ensure that all aspects of a patient’s care are synchronized.
Coordinate and communicate patient medications and authorization information with pharmacies and insurance providers.
Communicate with patients or healthcare facilities regarding the status of patient labs, imaging, and other medical services.
Complete or receive schedule requests and schedule patients using appropriate resources and knowledge for all appointment types to fulfill treatment plans.
Utilize critical thinking skills to identify and solve problems, evaluating options, and implementing solutions.
Maintain accurate and up-to-date patient records, demographic information, as well as document all interactions, interventions, and outcomes to ensure continuity of care and compliance with regulatory standards.
Monitor patient progress and satisfaction to identify any areas for improvement.
Treat patients with empathy and respect while conducting oneself in a professional manner in written and verbal correspondence.
Other duties as assigned.