Healthcare Call Center - Part-time

Bridgeview Eye Partners • Fort Wayne, IN

7h • Onsite

About The Position

Patient Care Call Center – Join Our Team! Do you enjoy helping people and keeping things running smoothly? We are looking for a friendly, detail-oriented Patient Care Coordinator to be the first point of contact for our patients. You’ll play a key role in ensuring exceptional patient experiences while supporting the success of our optometric practice. This is a call center/medical office environment, so every day you’ll balance professionalism, compassion, and organization. If you love talking to people, keeping systems in order, and making sure patients feel cared for, this is the role for you! Location: Fort Wayne, IN On-site

Requirements

• High school diploma or equivalent required
• Excellent communication skills in person, by phone, and in writing
• Strong organizational skills and attention to detail
• Dependable, self-motivated, proactive, and adaptable in a fast-paced environment

Nice To Haves

• Previous medical office experience preferred
• Proficient with EHR and optometric medical terminology

Responsibilities

• Greet patients in a friendly, professional manner and manage phone communications
• Follow up on missed or cancelled appointments and triage patient needs to schedule appropriately
• Educate patients on their appointments and insurance eligibility
• Collect and enter accurate patient demographic data into our electronic health record
• Support exam staff by recognizing the exam process and recording details accurately
• Optimize schedules and help the practice run efficiently
• Maintain a high standard of service and quality care with every patient interaction

Benefits

• Supportive team environment
• Opportunities for professional development and certification in optometric practices
• Career growth through our Employee Career Development Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED