Patient Care Coordinator
About The Position
Essential Duties and Responsibilities: Opening or closing of the surgery center. Meeting and greeting patients, visitors, doctors, and vendors upon arrival. Answering the telephones and routing calls appropriately. Monitors medical gas alert/alarm panel and notifies appropriate staff if activated. Has position of the panic alarm in the facility. Has the knowledge to activate, if needed. Participates in fire and emergency response and drills. May be required to assist with a medical emergency event if takes place in the lobby. This would include alerting Code Blue and initiating BLS measures. Acts as the liaison between the patients, visitors, and staff requiring the ability to effectively communicate. Assists and assures vendors and all visitors are registered prior to entrance to the facility. Regularly rounds in the lobby to assure cleanliness. Reports issues to the supervisor. Enters and updates current patient treatment, insurance information and demographics into the computers electronic Health System (EHS) requiring the ability to access, input and retrieve information. Collects co-payment, deductibles and completes daily deposit accurately. Performs general office duties such as filing, answering inquires, printing forms and organization of medical records, photocopying and data entry. COVID compliance tasks: Assisting with screening of all personnel who request access to the center. Regular and frequent disinfection of lobby and supplies used. Remains knowledgeable and compliant regarding HIPAA rules and regulations. May be requested to assist in medical records. May be requested to assist in scheduling duties. May be requested to transport patients to private vehicles upon discharge. Performs other duties as assigned.
Requirements
- High School Diploma.
- BLS training through American Heart Association.
- Previous reception and admitting experience in a medical facility preferred.
- Strong computer skills.
- Knowledge of medical terminology.
- Excellent customer service skills.
- Exhibit courteous, pleasant, and professional demeanor.
- Ability to handle stressful situations calmly and professionally.
- Attendance and punctuality: Meet GSSC standard of no more than 7 days of unscheduled PTO in a 12-month period.
- Hours are flexible and may vary based on the needs of the surgery center.
- Complies with GSSC Safety Policies including participation and completion of all required safety training.
- Initiative/Independence: The ability to prioritize, follow through and meet deadlines. Uses work time effectively.
- Organization / Time Management: The ability to prioritize, follow through and meet deadlines. Uses work time effectively.
- Attitude /Teamwork: Participates as a constructive member of team, displaying professionalism and a positive attitude. Accepts ownership for work, resolves issues in a timely manner using tack and support.
- Communication: The ability to speak clearly and effectively with co-workers, patients, and family members, as necessary, both orally and in writing.
- Customer Service: The ability to relate positively to customers, both co-workers, patients, physicians, and vendors meeting their service needs.
- Maintains appropriate confidentiality.
Nice To Haves
- Previous reception and admitting experience in a medical facility preferred.
Responsibilities
- Opening or closing of the surgery center.
- Meeting and greeting patients, visitors, doctors, and vendors upon arrival.
- Answering the telephones and routing calls appropriately.
- Monitors medical gas alert/alarm panel and notifies appropriate staff if activated.
- Has position of the panic alarm in the facility. Has the knowledge to activate, if needed.
- Participates in fire and emergency response and drills.
- May be required to assist with a medical emergency event if takes place in the lobby. This would include alerting Code Blue and initiating BLS measures.
- Acts as the liaison between the patients, visitors, and staff requiring the ability to effectively communicate.
- Assists and assures vendors and all visitors are registered prior to entrance to the facility.
- Regularly rounds in the lobby to assure cleanliness. Reports issues to the supervisor.
- Enters and updates current patient treatment, insurance information and demographics into the computers electronic Health System (EHS) requiring the ability to access, input and retrieve information.
- Collects co-payment, deductibles and completes daily deposit accurately.
- Performs general office duties such as filing, answering inquires, printing forms and organization of medical records, photocopying and data entry.
- COVID compliance tasks: Assisting with screening of all personnel who request access to the center. Regular and frequent disinfection of lobby and supplies used.
- Remains knowledgeable and compliant regarding HIPAA rules and regulations.
- May be requested to assist in medical records.
- May be requested to assist in scheduling duties.
- May be requested to transport patients to private vehicles upon discharge.
- Performs other duties as assigned.
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What This Job Offers
Education Level
High school or GED
