Patient Care Coordinator- Weekend Shift- Thurs-Sun

IQVIA • Northborough, MA

3d • $53,000 - $63,000 • Remote

About The Position

Patient Care Coordinator A Patient Care Coordinator facilitates daily scheduling, and operations support in-home clinical programs by serving as the liaison of communication between patients and network clinicians, as well as HCPs and HUB operations.

Requirements

• Must be proficient with Microsoft Office, especially MS Teams, Excel, Word, and Outlook.
• Customer service experience.
• High School Diploma or equivalent.
• Must reside in country where the job is posted.
• Excellent time management skills and ability to multi-task and prioritize work.
• Strong verbal, written and communication skills.
• Ability to interact courteously and professionally with patients and clinical staff.
• Strong organizational skills with attention to detail.
• Ability to work independently and as a team player.
• Able to work in a virtual team environment by being available and responsive during working hours
• Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guideline.

Nice To Haves

• Related field experience in healthcare administration scheduling patients and healthcare providers (preferred).
• Call center experience preferred.
• Some college preferred.
• Experience with Salesforce, the Customer Relationship Management System(preferred).

Responsibilities

• Initiate case creation by uploading Service Request Forms to operating system.
• Oversee the scheduling process from start to finish by scheduling and confirming appointments with patients and network clinicians.
• Document case details in Customer Relationship Management (CRM) system.
• Place outbound calls and text messages to patients and network clinicians.
• Answer incoming calls, text messages, and email correspondence.
• Provide product and technical support along with superior customer service.
• Report Adverse Events per program guidelines
• Follow up on missing information on program documentation
• Schedule Thursday, Friday, Saturday and Sundays 8am ET -6:30pm ET

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED