Patient Care Coordinator

Emory Healthcare•Atlanta, GA

About The Position

We're looking for a Patient Care Coordinator for this entry level position who will be the first contact with patients and provide a great patient experience. This individual will: RESPONSIBILITIES: Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families. Additional duties may include: Scheduling return visits Scheduling ancillary appointments. Registering or scheduling new patients. Scheduling imaging and procedures within their local clinic Completing patient data forms. Coordinating provider referrals Retrieving medical records Acts as an administrative resource for all staff in the coordination of a patient's care. Works collaboratively with management to remedy or escalate patient complaints. Covers for front desk and other back-office staff as needed. Provides basic support for the training of new PCCs and other administrative staff as needed. Completes precertification authorizations as required. Other duties as assigned.

Requirements

High school diploma or GED required; 12 months of customer service experience or 6 months of healthcare experience in a similar role is required.
A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience.
A successful candidate will possess the following competencies and skills: Ability to provide a high level of customer service; Excellent communication skills, both verbal and written; Ability to work in a team environment; Time management skills; Empathy for others.

Responsibilities

Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families.
Scheduling return visits
Scheduling ancillary appointments.
Registering or scheduling new patients.
Scheduling imaging and procedures within their local clinic
Completing patient data forms.
Coordinating provider referrals Retrieving medical records
Acts as an administrative resource for all staff in the coordination of a patient's care.
Works collaboratively with management to remedy or escalate patient complaints.
Covers for front desk and other back-office staff as needed.
Provides basic support for the training of new PCCs and other administrative staff as needed.
Completes precertification authorizations as required.
Other duties as assigned.