Patient Care Coordinator

Great Lakes Dental Partners • Michigan City, IN

15d

About The Position

At Southshore Family Dentistry, we are dedicated to providing exceptional dental care and ensuring a positive experience for our patients. Our team is committed to creating a welcoming and supportive environment for everyone who visits us. We are excited to announce that we are looking to add another wonderful Patient Care Coordinator to join our team and help us maintain the high standards of care and service our patients have come to expect.

Requirements

• Dental Experience: At least one (1) year of experience in a dental setting required.
• Customer Service Experience: Proven experience in a customer service or administrative role, preferably in a dental or healthcare setting.
• Adaptability: Able to work in a fast-paced environment, adapt to changing circumstances, and remain calm under pressure.
• Attention to Detail: Strong attention to detail, ensuring accuracy and completeness in all patient-related tasks.

Responsibilities

• Manage patient inquiries, concerns, and complaints promptly and professionally, striving for total patient satisfaction.
• Run front desk operations, including answering phone calls, scheduling appointments, and greeting patients with a friendly and professional demeanor.
• Efficiently coordinate patient scheduling to maximize the productivity of dental providers and meet patient needs.
• Collaborate with the dental team to facilitate a seamless patient flow, ensuring that each visit is comfortable, efficient, and on schedule.
• Maintain accurate patient records, update demographic information, and ensure necessary documentation is completed for each visit.
• Uphold and adhere to all dental practice policies, procedures, and safety standards to ensure compliance with regulatory requirements.
• Ensure a clean and organized treatment environment, restocking supplies, and equipment, as necessary.
• Actively participate in team meetings, training, and ongoing education to enhance your knowledge of dental procedures, technologies, and administrative acumen.

Benefits

• Comprehensive Benefits: Inclusive coverage for Medical, Dental, and Vision insurance.
• 401(k) Retirement Plan: Robust retirement planning options to secure your financial future.
• Short-Term Disability & Paid Maternity Leave: Supportive benefits for personal health needs and family events.
• Generous Paid Time Off & Paid Holidays: Start with over 40 hours of paid time off in your first year, with increases in subsequent years (doubles in year 2, triples in year 3).
• Ongoing Training & Career Development: Access to continuous learning opportunities and professional development training.
• Engaging Social Events: Participate in company-wide and team events that foster a collaborative and enjoyable work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees