Patient Care Coordinator- Full Time, Behavioral Health

Lifepoint Health • Tampa, FL

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About The Position

TGH Behavioral Hospital is part of Lifepoint Health , a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Care Coordinator joining our team, you’re embracing a vital mission dedicated to making communities healthier ® . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Requirements

• Master’s degree in Social Work, Counseling, or related field from an accredited school required.
• Counseling or Social Work license required.
• CPR certification is required within 30 days of employment and prior to any patient contact.
• De-escalation certification is required within 30 days of employment and prior to any patient contact.

Nice To Haves

• Minimum of one year of experience in a psychiatric or mental health setting preferred.

Responsibilities

• Coordinate care and communication with internal and external providers, including medical, psychiatric, family, school, social services, and community agencies.
• Provide timely clinical updates to the treatment team based on information from families, referral sources, and community partners.
• Maintain proactive, compliant communication with patients, families, and referral sources in accordance with HIPAA requirements.
• Provide post ‑ discharge follow ‑ up, build rapport, mentor patients, and encourage continued engagement in care.
• Execute structured post ‑ discharge follow ‑ up protocols, including early transition calls, scheduled outpatient coordination, ongoing check ‑ ins, and crisis response support.
• Participate in crisis intervention and de ‑ escalation efforts to ensure patient and staff safety when needed.
• Assist patients with social determinants of health needs, including housing, transportation, insurance, and access to community resources.
• Facilitate family engagement, including providing family sessions when clinically appropriate to support communication and treatment involvement.
• Complete required clinical assessments and documentation, including psychosocial evaluations, levels of care updates, safety screenings, and assigned tools.
• Actively contribute to treatment planning, psychosocial updates, and discharge/transition planning processes.
• Provide patient and family education regarding treatment services, program expectations, and the continuum of care.
• Support transitions of care by providing referrals, resource education, and warm handoffs to outpatient and community ‑ based providers.
• Collaborate effectively with the interdisciplinary team, including physicians, therapists, utilization review, nursing, and clinical services.
• Communicate treatment progress and length ‑ of ‑ stay considerations to utilization review and assist with authorization or denial processes as requested.
• Complete all patient and hospital documentation accurately, timely, and in compliance with regulatory, accreditation, and organizational standards.
• Always exhibit the company’s core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together.
• Other duties as assigned.

Benefits

• C omprehensive Benefits : Multiple levels of medical, dental and vision coverage tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees