Patient Care Coordinator

Bridgewell • Lowell, MA

13d

About The Position

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs. Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team! Connecting People with Possibilities Mission : Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential. Summary : The Patient Care Coordinator is responsible for all administrative support to Bridgewell Clinic clients. Schedule : Monday - Friday 9:00am-5:00pm (40 Hours)

Requirements

• High School diploma required.
• Experience with medical records, confidentiality regulations, and medical office operations.
• Candidate should demonstrate the ability to act as a team player and communicate effectively with a multi-disciplinary team.
• Candidates must demonstrate excellent written and oral communication skills.
• Ability to problem solve effectively and possess excellent organizational skills.
• Strong working knowledge and experience with Microsoft Word, and Excel, are required.
• Excellent organizational skills and the ability to multi-task
• Must be detail-orientated
• Excellent customer service skills; Ability to interact with patience and sensitivity in all contact with individuals.
• The employee is frequently required to climb stairs.
• The employee must be able to lift and/or move up to 20 pounds.
• The employee must have a normal range of eyesight with or without corrective lenses, and have a normal range of hearing with or without corrective equipment.
• Requires acceptable CORI results according to Bridgewell policy.

Nice To Haves

• Formal certification or education in any of these areas is preferred.
• Bilingual preferred.

Responsibilities

• Greet and assist visitors and direct all phone calls to the appropriate personnel.
• Schedule all intake and follow-up appointments in the Electronic Health Record (EHR) for all prescribers.
• Schedule new intakes in the EHR as applicable for salaried clinicians.
• Support Intake/Registration Coordinator with all new referrals by ensuring that a copy of the patient's insurance card(s) is scanned into the EHR.
• Collect current information such as address, phone number, emergency contacts, insurance coverage, and other key data at the time of scheduled appointments, and ensure updates are entered as necessary in the EHR.
• Support optimal functioning of the clinic by sorting and distributing incoming mail, scanning all client documents into the EHR, and ensuring that refills are processed daily. Lab results should be reviewed by the prescribers each day and should be prioritized for scanning.
• Maintain updated releases of information, annual "Know Your Rights" forms, and patient and contact information in the EHR, and handled requests for information (subpoenas and client requests) as needed. This may include obtaining records from off-site facilities.
• Maintain organized reception, conference room, kitchen, and waiting room areas and ordered office and cleaning supplies as needed. Report any facilities-related issues to the landlord and/or the main office as needed.
• Collect co-pays as applicable and record them in the EHR.
• Prepare documents for the monthly Utilization Review process.
• Obtain, monitor, and renew PT-1s (Prescriptions for Transportation).
• Rotate to provide coverage in Bridgewell's other Outpatient Behavioral Health Clinics as needed.
• Process inactive/terminated clinic cases, and maintain an annual list of client deaths.
• Other duties as assigned by the supervisor

Benefits

• Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.
• Generous paid time off includes your birthday (that's right, we even give you your birthday off! )
• A collaborative work environment that values new insight and personal contributions
• With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.
• Additional compensation for on-call rotations
• Opportunities for professional development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees