Patient Care Coordinator (Outpatient), Full-Time, Evening Shift

Adventist Health•Glendale, CA

About The Position

Serving communities in Kern, Los Angeles and Ventura counties in Southern California Region, the goal of Adventist Health Physician’s Network is to create a network of providers who understand the health care and social needs of the community. Key services include primary care, urgent care, women’s and children’s, cardiology, surgical specialties and more. Additionally, the Southern California physician organization includes an Independent Physician Association (IPA) that manages 23,000 lives in the Glendale and Los Angeles markets and a Clinically Integrated Network (CIN) of providers in Simi Valley. Job Summary: Coordinates a variety of admitting and clerical duties to facilitate the efficient processing and scheduling of patients for the department. Provides communication with patients and visitors that promotes a high level of overall satisfaction and quality of care. Performs duties in an outpatient location.

Nice To Haves

High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience: Preferred

Responsibilities

Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival.
Answers multiple phone lines and intercom, and communicates appropriately.
Gives appropriate attention to complaints/requests as needed.
Receives, interprets, verifies and processes physicians' orders.
Admits/discharges daily patients and creates charts.
Provides clerical support for departmental meetings, projects and activities as needed.
Completes and forwards all required information, charts, records, documents as requested.
Requests previous patient records from medical records as needed.
Maintains department records, reports, statistics.
Orders and maintains an adequate inventory of all office supplies and equipment.
Identifies current status of patient's insurance, as well as range of benefits.
Identifies and collects co-payments and limits of services for all patients.
Provides appropriate forms to billing and other departments.
Assists with maintenance of hospital forms.
Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones.
Helps schedule patient appointments.
Obtains all necessary billing, insurance and other demographic information.
Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation.
Obtains all necessary billing, insurance and other demographic information.
Assists in scheduling appointments and making reservations for departmental needs such as classes, programs and in-services.
Keeps waiting rooms neat, clean and organized. Communicates with those waiting.
Monitors panels for alarms and reports to appropriate department.
Provides coverage and/or assistance when necessary to maintain quality standards of the department.
Compiles information for reports, manuals, handouts and meetings as needed.
Provides clerical support for department meetings and departmental activities.
Assists with research and provides administrative support to special projects.
Performs other job-related duties as assigned.