Patient Care Coordinator — Marcum & Wallace Hospital

Mercy Health • Irvine, KY

20h

About The Position

The Patient Care Coordinator will serve as the patient care liaison coordinating comprehensive services throughout transition from inpatient acute, ambulatory/community and/or post-acute setting. The Patient Care Coordinator will collaborate with the interdisciplinary care team working adjunct to inpatient acute care case manager and ambulatory care coordinators to facilitate patient needs and provide prescription assistance. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Mercy Health is an equal opportunity employer. As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. We believe your best is yet to come. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

Requirements

• BLS Basic Life Support – American Heart Association - Required
• High School Diploma - Required
• 3 years of relevant experience - Required

Nice To Haves

• Associates, Medical Assistant, or health related field - Preferred
• Communication skills, Microsoft Word & Excel, Organizational Skills - Preferred

Responsibilities

• Manages many aspects of the patient’s care: referral to specialists, hospitalization, ER visits, ancillary testing, pharmacies, social workers, counselors, dietitians, physical therapists, and other enabling services.
• Coordinates educational and community resources.
• Develops relationship with patient and patient’s care team to coordinate patient needs readiness for change and assists with an individualized care plan through patient coaching and motivational interviewing. Addresses barriers and works with patients on solutions.
• Provides follow up contact with each patient after office visits, referrals, hospitalizations, procedures, or ED visits as indicated, to ensure compliance with plan of care.
• Collaborates with Case Manager/Vendors for additional services when appropriate.
• Tracks test and referral results and collaborates with the patient, physician, and other care team members to complete timely follow up and prevent duplication of services.
• Works with physician leadership, management, and quality team to define the quality measure/outcome reporting process and implement workflows, protocols and point of care reminders using nationally recognized evidence-based measure/outcomes.
• Identifies applicable vulnerable populations (financial circumstances, place of residence, health, age, personal characteristics, functional or developmental status, ability to communicate effectively, and presence of chronic illness or disability, multiple comorbid conditions or at high risk for frequent hospitalizations or ED visits) and proactively addresses needs of patients and families.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED