Patient Care Coordinator

UnitedHealth Group • Fullerton, CA

5d • $18 - $32 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.
Work Schedule: M- F 8:00AM-5:00pm
Location: 1501 W. COMMONWEALTH FULLERTON, CA
Positions in this function are responsible for checking in, scheduling appointments, answering billing questions and managing patient medical records for a clinic. Roles may vary based on the size of the clinic(s).
Extensive work experience within own function
Work is frequently completed without established procedures
Works independently
May act as a resource for others
May coordinate others' activities- Extensive work experience within own function
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

• High School Diploma/GED
• 1+ years of experience in customer service
• Intermediate level of proficiency with Microsoft Office

Nice To Haves

• Bilingual (English/Spanish)

Responsibilities

• Patient registration
• Insurance verification
• Collection of applicable co-insurance and/or co-payments
• Scheduling of diagnostic and follow-up appointments
• Answering phones
• Eligibility verification ahead of patients' appointments
• Clearing the Pre-Reg Missing Items for Appointments Workqueue
• Correcting errors in the Charge Review Workqueue and resubmitting encounters for billing
• Completing items in the four department Front Desk In-Basket Pools
• Reviewing Solarity batches and distributing faxes as appropriate
• Appointment reminder calls for all providers
• Rescheduling bumped patients for providers' time off and call-outs
• Handling in-person patient inquiries, requests, and complaints
• Checking in patients
• Scheduling appointments
• Answering billing questions
• Managing patient medical records for a clinic

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees