Patient Care Coordinator

Rivertown Dental•Viroqua, WI

About The Position

Imagine a workplace where the moment you walk in you feel valued, supported, and excited for the day ahead. Welcome to Rivertown Dental, a modern, privately and locally owned dental practice on a mission to change the landscape of dentistry. We believe a positive culture is the foundation of success. Our world-class culture isn’t just something we talk about - it’s something we live. Each person is unique and every interaction is built on honesty and trust. The goal is to always deliver personalized exceptional care. Throughout the day, teamwork is everything at Rivertown. Everyone jumps in to support one another. You’ll always feel supported. One of the most rewarding aspects of working at Rivertown is seeing the impact we make on our patient’s health and confidence. We care for our patients , we build confidence, create lasting relationships, and help people take control of their mouth. We don’t just work together - we grow together. The culture here is unique, vibrant, and built on mutual respect. We take our expectations seriously, but we also know how to create an environment that is healthy, balanced, and fun. This is more than a workplace, it’s a place where we all THRIVE! About Rivertown Dental: Welcome to Rivertown Dental, a modern, team-first, privately-owned practice where we are on a mission to change the landscape of dentistry. We are equipped with the latest dental technology, a full suite of in-house specialty services, as well as abundant opportunities for growth and development. We pride ourselves on a world-class culture that allows our team to focus on self-care, so that they can better serve their team, patients and community! Job Overview: The main role of the Patient Care Coordinator is to ensure an optimal schedule for all clinicians and operatories every day. This is the driving force of a successful, growth oriented dental practice. This is achieved through cheerfully and sincerely wishing to make someone’s day by treating them exceptionally! The PCCs helps Rivertown Dental reach practice goals while supporting, upholding and adhering to RTD culture, Core Values, and Team Agreements and Core Values.

Requirements

Experience in learning and working with multiple software systems
Expert knowledge of general administrative practices.
Caring at the core, trustworthy, and dedicated to your profession
Attention to detail
Exceptional telephone etiquette, organizational skills, and customer service skills.
Excellent time management skills
Caring at the core, trustworthy, and dedicated to your profession
Detail oriented, able to multitask and effectively manage time in a fluid daily schedule
Prolonged periods sitting at a desk and working on a computer.

Nice To Haves

Proficient in dental practice management software
Fluent in dental terminology

Responsibilities

Primary focus: offer exceptional care to each person engaging with our office.
Monitors the schedule continuously and ensures all time slots are full at all times and clinicians time use is efficient.
Ensures every patient leaves the office with at least one appointment scheduled.
Greets and welcomes patients by name to the practice.
Prepares and distributes New Patient gifts
Ensure HIPAA protocols are followed.
Performs a “pre-check in” and ‘pre-check out” evaluation on each patient.
Assists patients in navigating their financial, scheduling, and treatment questions.
Practices and implements “Start Saying” phrases as well as all Admin training documents.
Provides clear and caring communication to every patient, including following up in a timely manner to emails, texts, and other messages.
Updates patient records and ensures accurate patient information and documentation of recent treatments, procedures, and payments.
Work as a PCC team to ensure the PCC’s checklist and rocks for the day are completed by noon.
Understands ledgers and records payments to the patient ledger with accuracy.
Presents treatment plans and offers the RTD financing options.
Coordinates the referral process.
Performs basic insurance related functions including: accurately send claims and all attachments needed, accurately explain a basic insurance breakdown to a patient, and accurately break down a ledger and know where balances are coming from.
Performs general office duties photocopying, filing and faxing.
Organizes, cleans, and maintains patient waiting areas as well as front-desk areas.
Maintains the functioning of Admin area equipment.
Engages in actively learning all new and existing software
To ensure all essential tasks can be accomplished, any additional duty needs clearance from the Office Specialist.

Benefits

Amazing self-care incentives & reimbursement
Flexible Scheduling
Medical, Dental, & Vision Insurance
401K (with matching opportunities)
Paid Vacation Pay & Holiday Pay
Paid CE & Team CE- No need to worry about extra CE
HIPAA, OSHA & CPR Training on site
Referral Program
Employee, Spouse, and Child Life Insurance
Education Assistance
Uniforms Provided & Laundered in Office
A privately owned, group practice that is growing in the Coulee Region with advancement opportunities