Patient Care Coordinator

Beltone•Camp Hill, PA

6d•$42,500 - $45,000•Onsite

About The Position

We are a multi-clinic, patient-centered, hearing healthcare provider committed to improving the quality of life for our patients. Our mission is rooted in Hearing Care for Life, where we prioritize building long-term relationships with our patients and supporting them on their journey to better hearing. Our team is guided by these core values: Treat Every Patient Like Family: We go above and beyond to provide compassionate care and personalized solutions. Educating Our Patients: We empower patients with the knowledge they need to make informed decisions about their hearing health. Better Hearing Is The Agenda: Every interaction is focused on improving our patients' quality of life through better hearing. See The Opportunity In Every Interaction: We recognize that every conversation is an opportunity to make a difference. If these values resonate with you and you're passionate about helping people reconnect through better hearing, we invite you to join our growing team! In 2024 we helped connect and reconnect nearly 5,000 lives in our communities. Come join us to help us achieve our goal to connect 15,000 lives! The Patient Care Coordinator team member will perform routine daily office duties while interacting with our patients. You will be the face and voice of our hearing aid clinics. It is a rewarding position where every day you get to help people improve the quality of their lives and the lives of their loved ones.

Requirements

High school diploma or GED equivalent required
Ability to type is required
2+ years of data entry/administrative experience in a healthcare office setting is preferred
2+ years of customer service experience is preferred
Knowledge of administrative processes and systems such as Google Drive, Google Docs, Google Sheets, and how to manage those types of files
Detail oriented, excellent organizational skills, and discretion with confidential patient record information
Ability to effectively multitask with confidence
Must enjoy interacting with our Senior populations of patients
Engaging, outgoing personality
Must be comfortable making limited outgoing marketing calls
Ability to pass a criminal background check is required
Ability to communicate effectively both verbally & in writing in English

Nice To Haves

Bilingual in Spanish is a plus!
Medical coding and billing experience is a plus!

Responsibilities

Greet patients as they enter our clinic
Answer telephones, take messages, transfer calls, and confirm appointments
Collect detailed demographic information
Schedule appointments for patients
Establish and maintain physical patient files for the clinic following all HIPAA rules and regulations
Enter data and maintain electronic patient files in the CRM system
Initiate outgoing "warm" marketing calls to patients who have not been seen in the clinic for a while
Use computer software to create spreadsheets, manage databases, and prepare reports, documents, & presentations
Process, file, and track insurance benefits claims for our patients including worker's comp claims
Work with Hearing Care Practitioner (HCP) to maintain orderliness & cleanliness of the clinic
Work with patients to secure billing information and process payments
Perform duties using specific knowledge of medical terminology and clinic procedures