Patient Care Coordinator

Golden State Dermatology•Walnut Creek, CA

4d•$25 - $35

About The Position

Golden State Plastic Surgery offers patients the highest level of care. Our Plastic Surgery Clinic offers a collaborative, patient-centered environment with outstanding clinical support, modern facilities, and a strong commitment to patient experience. You will support patients across the breadth of Dr. Shih’s practice, which includes cosmetic breast and body surgery, gender-affirming top and body contouring surgery, and reconstruction after breast cancer. Dr. Shih sees patients primarily in Walnut Creek, and also has a secondary clinic in San Francisco.

Requirements

Prior experience in plastic surgery, dermatology, aesthetics, or healthcare strongly desired.
Strong interpersonal, communication, and relationship-building skills
Sales-oriented mindset grounded in patient education, trust, and ethical advocacy.
Experience with EMR systems such as EMA, eClinicalWorks, or similar platforms.
Highly organized with excellent time-management and follow-through skills
Ability to multitask and manage patients at various stages of care
Ability to travel between Walnut Creek and San Francisco offices.

Responsibilities

Serve as a primary point of contact for patients undergoing surgical or cosmetic procedures and guide them through the treatment process.
Educate patients on recommended surgical procedures, alternatives, risks, recovery timelines, and postoperative expectations.
Coordinate and schedule surgeries, including pre-operative appointments, surgery dates, and post-operative follow-ups.
Verify insurance coverage and assist patients in understanding treatment costs, authorizations, and payment expectations when applicable.
Provide clear, accurate, and detailed surgical price quotes, including explanation of fees, timelines, and available financing options when applicable.
Ensure completion of all required pre-operative documentation, consents, and clearances in a timely manner.
Coordinate post-operative care instructions, follow-up visits, and patient communications.

Benefits

40% off products and procedures and the ability to participate in free annual injectable events.
Comprehensive medical, dental, and vision benefits.
Company paid short and long-term disability as well as life insurance.
Safe Harbor 401K matches up to 4%.
Flex spending accounts and commuter benefits.
Employee Assistance Program (EAP) counseling.
Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets.
Employees accrue PTO from their first day of employment.
Employees working over 20 hours in a pay period are eligible for 9 paid holidays.
Pet insurance to cover the healthcare needs of your pets.