Patient Care Coordinator

Emory Healthcare•Lithonia, GA

About The Position

The Patient CareCoordinator serves as a key point of contact for patients and their families, supporting the coordination of care by scheduling appointments, managing patient information, and facilitating communication between patients, providers, and care teams. This role ensures a seamless patient experience by assisting with administrative processes, coordinating services, and addressing patient needs in a professional and compassionate manner. The Patient Services Coordinator works collaboratively with clinical and administrative teams to support efficient clinic operations while delivering exceptional customer service in alignment with Emory Healthcare’s standards.

Requirements

High school diploma or GED required.
Minimum of 12 months of customer service experience or
6 months of healthcare experience in a similar role required.
A bachelor’s degree, or enrollment in a bachelor’s degree program, may be considered in lieu of required experience.
Demonstrated ability to provide a high level of customer service.
Strong verbal and written communication skills.
Ability to work effectively in a collaborative team environment.
Strong organizational and time management skills.
Empathy and compassion when interacting with patients and families.

Responsibilities

Schedule appointments for new and established patients.
Schedule return visits and ancillary appointments as needed.
Coordinate imaging, procedures, and additional services within the clinic.
Register new patients and assist with scheduling requests.
Complete and maintain patient data forms and records.
Retrieve and manage medical records as required.
Coordinate provider referrals and ensure appropriate documentation is obtained.
Serve as an administrative resource for staff in coordinating patient care.
Assist in resolving patient concerns and collaborate with management to address or escalate complaints when appropriate.
Provide coverage for front desk and other administrative staff as needed.
Support training for new Patient Services Coordinators and other administrative team members.
Complete precertification and authorization processes as required to support patient services and insurance requirements.
Perform other duties as assigned.