Patient Care Coordinator

Ryzen Solutions•Palo Alto, CA

12d

About The Position

A Brief Overview: The Patient Care Coordinator functions as a member of the patient care team. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician's time as well as performs all clerical duties required to complete patient Check-in/Check-out. The Patient Care Coordinator is responsible for assisting patients obtain services in a timely manner and assuring efficient utilization of the physician's appointment schedule and in the coordination of patient care. This position administers and coordinates referrals and service authorization process, rooming duties and performs other clinic front desk activities. Performs the more routine support work and in a learning capacity, assists in: Patient Rooming Vital Sings Prepare Medical Records Patient Phone Calls Stocking of clinic area Medication and supply ordering Core: Rooming Check-in/out Vaccine administration Medication Administration POC testing Specimen collection Procedure assist Prescription refills CRM/In-Basket Mgmt Other duties as assigned: Specific Protocols as assigned Disability paperwork EverReady Checklist What you will do: Patient Care: Prepares the necessary information (i.e. lab and procedural results), equipment and supplies for exam. Assists physicians with procedure set-ups, patient procedures and examinations. Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections and other necessary tests. Administers medication following approved procedures and only after checking medication and dose with a licensed person. Processes requests for prescription refills according to established practice. As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations. Collects and sends specimens to appropriate labs for testing per protocol. Assists the physician with maintaining preventive health measures for a panel of patients. Promptly and accurately reports and refers patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Scheduling: Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system. Schedule radiology appointments. Customer Service: Maintains clean and orderly exam rooms, hallways and work areas. Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion. Provides information, referrals and customer service Acts as a patient advocate, coordinator and liaison in dealing with the community. Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter with the medical facility. Clerical Duties: Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system. Collects patient demographic and insurance data and enters into systems as well as assigns medical record numbers Assures appropriate verifications and authorizations are complete before patient sees provider Assists with all messaging from the patient to the physician in a timely manner.

Requirements

High School Diploma or GED Required
Medical Assistant Certificate from an approved diploma school /institution or equivalent documented training Required
All levels require possession of knowledge, skills and abilities (job competencies) sufficient to function effectively at the level to which assigned.
Knowledge of and ability to use and apply medical terminology in performing his/her duties.
Knowledge of coding and billing regulations.
Knowledge of computer systems and software used in functional area.
Ability to speak and write effectively at a level appropriate for the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to work independently as well as an integral part of the patient care team.
Ability to follow instructions and standard operating procedures.
Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.
BLS - Basic Life Support required

Nice To Haves

CMA - Certified Or Registered Medical Assistant preferred

Responsibilities

Prepares the necessary information (i.e. lab and procedural results), equipment and supplies for exam.
Assists physicians with procedure set-ups, patient procedures and examinations.
Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections and other necessary tests.
Administers medication following approved procedures and only after checking medication and dose with a licensed person.
Processes requests for prescription refills according to established practice.
As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations.
Collects and sends specimens to appropriate labs for testing per protocol.
Assists the physician with maintaining preventive health measures for a panel of patients.
Promptly and accurately reports and refers patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
Schedule radiology appointments.
Maintains clean and orderly exam rooms, hallways and work areas.
Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
Provides information, referrals and customer service
Acts as a patient advocate, coordinator and liaison in dealing with the community.
Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter with the medical facility.
Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system.
Collects patient demographic and insurance data and enters into systems as well as assigns medical record numbers
Assures appropriate verifications and authorizations are complete before patient sees provider
Assists with all messaging from the patient to the physician in a timely manner.