Patient Care Coordinator

GPS Dental•Portland, OR

11d•$19 - $24•Onsite

About The Position

Timber Dental is seeking a Full-Time Patient Care Coordinator (PCC) to join our Downtown team. This role is essential in delivering seamless, high-quality patient experiences while supporting the clinical and administrative teams. The ideal candidate is confident, organized, patient-focused, and thrives in a fast-paced dental environment. Position Summary The Patient Care Coordinator serves as a key point of contact for patients and plays a vital role in ensuring smooth office operations. This position requires excellent communication skills, attention to detail, and the ability to coordinate patient care from scheduling through treatment completion.

Requirements

Minimum 2+ years of customer service experience in a patient- or client-facing role
2+ years of dental office experience strongly preferred
Experience with Open Dental preferred, but not required
Strong organizational, communication, and multitasking skills
Professional, compassionate, and patient-focused demeanor
Ability to thrive in a fast-paced, team-oriented environment

Responsibilities

Create a welcoming, premium experience for patients from first contact through checkout
Answer and manage incoming phone calls and patient inquiries with confidence and professionalism
Check in patients and ensure accurate and timely documentation
Schedule appointments efficiently to support provider productivity
Review, present, and explain comprehensive treatment plans and financial options
Verify and explain insurance benefits in a clear and patient-friendly manner
Manage patient consent forms and required documentation
Coordinate patient transportation when applicable
Prepare, organize, and maintain daily schedules to ensure smooth office flow
Support general administrative and front office duties as needed
Maintain compliance with HIPAA, privacy standards, and office policies