Patient Care Coordinator - Non Credentialed
About The Position
BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital. Are you committed and passionate about enriching lives through remarkable care for pets? Do you thrive in a fast-paced, dynamic, and rewarding work environment? Are you a team player who enjoys working together on a team to provide quality care for pets? If you answered "yes" to these questions, then we want to hear from you. As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls for both locations. Evening, weekend, and holiday work across both locations may be required as part of the normal workweek.
Requirements
- Experienced Patient Care Coordinator
Responsibilities
- Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
- Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
- Coordinate patient flow between multiple specialties
- Manage Cornerstone hospital census
- Facilitate discharge appointments for all services
- Perform patient discharges in coordination with the technical team
- Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
- Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
- Receive and address patient care telephone calls from the general public
- Call previous day's ER clients for follow-up feedback for both locations
Benefits
- Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
- We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience.
- We are focused on developing our associates into leaders through talent development programs and leadership workshops.
- As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
- We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
- Medical, dental, vision, and life insurance options.
- Parental leave benefits
- Flexible work schedules
- 401k and retirement planning
- Time to reset, rewind, and reflect through our paid time off and floating holiday plans
- A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
