Patient Care Coordinator Bilingual Preferred

Ortho Sport and Spine Physicians•Nashville, TN

1d•Onsite

About The Position

Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics throughout the United States. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions. The Patient Care Coordinator position is responsible for welcoming patients, setting appointments, and checking patients in and out, while maximizing patient satisfaction and utilization of treatment rooms. We're searching for a compassionate and organized individual to join our exceptional crew. If you have a knack for providing stellar patient care, a passion for helping others, and a desire to grow professionally, keep reading because we have the perfect opportunity for you!

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HIPPA and OSHA compliance; promote a safe work environment at all times
Excellent communication skills with the ability to communicate effectively with the patient, medical staff, insurance companies and others as relates to the case
Caring demeanor toward patients and co-workers
Clinical knowledge and familiarity with medical terminology
Working knowledge of computers, fax, copiers and other technology
Strong knowledge and understanding of electronic medical records software
Prior medical receptionist experience, preferably in an orthopedic setting is a plus
Strong administrative skills, with attention to detail in accuracy
High School Diploma or GED required
1 year medical front desk experience
Customer service background

Nice To Haves

Associate or higher degree preferred
Bilingual (English/Spanish) is a plus

Responsibilities

Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries
Optimize patient satisfaction, provider time, and treatment room utilization by checking in the patient in a timely fashion
Maintain patient accounts by obtaining, recording, and updating demographic and financial information
Schedule patient appointments at the end of the visit
Maintain open communication with pre-cert team regarding orders for daily patients
Tracking and follow-up with patient cancellations and no shows
Performing daily audit of tasks assigned
Checking patients in by EMR and verifying demographics and insurance information
Following up on outpatient referrals and surgical referrals
Provides the patient with printout of appointments
Other duties as assigned