Patient Care Coordinator

The US Oncology Network • Arlington, VA

1d • Onsite

About The Position

Are you looking for a career and not just a job in the Medical field? Virginia Cancer Specialists, affiliated with McKesson Specialty Health and US Oncology, a leader in cancer care, is seeking an experienced full time Patient Care Coordinator for our Arlington office. SCOPE: Under direct supervision, serves as the patients medical liaison among the practice, hospital, support services, and payors. Relies on instructions and pre-established guidelines to perform the functions of the job. Learns how to appropriately apply department procedures & policies. Escalates issues to supervisor for guidance. Performs a wide variety of tasks. A certain degree of creativity and latitude is required. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

• High School diploma or equivalent required. Some college preferred.
• At least two (2) years of directly related experience such as medical coding or billing, patient advocate, or social services, required.
• Must demonstrate the ability to verbally articulate information and questions with others in order to perform responsibilities effectively.
• Must be personable.
• Proficiency with computer systems, medical billing systems, and MicroSoft Office Outlook & Word, required.

Responsibilities

• Prior to a patients first appointment, contacts or meets with patient to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc). Asks patient questions regarding medical style in order to match with Network physician style (or bed side manner). Inquires about patients family, medical, social services needs.
• On behalf of the patient, coordinates physician referrals, schedules oncology related medical appointments within and outside the practice, resolves insurance billing and coding issues, contacts agencies. Ensures accurate document is in the medical chart.
• Responsible for insurance verification and eligibility, assessment of patient financial requirements, educating patients on insurance benefits and co-payments. Obtains pre-authorization of services. Obtains and maintains accurate patient demographics. May assist patients with obtaining financial resources.
• Provides educational materials to patient and family. Updates, orders and maintains patient education materials including brochures, videos, and teaching materials.
• Refers patient or family members to agencies and services such as housing, transportation, pharmaceutical needs, beauty supplies (wigs), prosthesis, counseling, etc. Networks within the community to learn about and maintain an agency & services resource list.
• Researches and responds to routine inquiries in a timely and professional manner. Requests assistance from more senior coworkers & supervisor to resolve non-routine issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees