In-Person Patient Care Coordinator

Converge Medical Technology•El Paso, TX

12d•$55,000 - $55,000•Onsite

About The Position

Exciting In-Person Patient Care Coordinator Opportunity! Be the hands-on support behind life-changing pain management—bringing care, education, and innovative solutions directly into patients’ homes while ensuring they stay engaged, compliant, and on track toward recovery. At Converge Medical Technology, we provide game-changing technology with empowering, personalized patient services as part of our in-home, multidisciplinary programs for chronic low back and neck pain. Our passion is to change people’s lives. The genuine care and healing of our patients is our highest mission, and our goal is to help them get back to doing the things they love. Our In-Person Patient Care Coordinators play a critical role in delivering exceptional patient experiences. By combining clinical judgment, patient education, and hands-on device management, you ensure patients receive safe, effective care while completing their treatment programs successfully.

Requirements

Associate’s degree or higher in a health-related field (or equivalent experience).
Bilingual Spanish Required
2–3 years of experience working with patients in a clinical or care-focused setting preferred.
Strong understanding of anatomy, musculoskeletal conditions, and injury recovery.
Excellent communication, organization, and time-management skills.
Ability to exercise independent judgment, solve problems, and manage patient concerns.
Comfort using CRM and documentation systems (Salesforce preferred).
Mechanically inclined with the ability to troubleshoot medical devices.
Valid driver’s license and ability to regularly lift and transport equipment up to 75 lbs.
Mission-driven, patient-focused, team-oriented, and eager to continuously grow.

Responsibilities

Deliver Patient Care & Device Support:
Coordinate with Clinical Operations to schedule device deliveries and pick-ups.
Deliver, set up, service, and retrieve devices in patients’ homes.
Educate patients on proper device use, treatment protocols, and troubleshooting.
Collect patient outcomes and feedback to support ongoing care.
Monitor Progress & Ensure Compliance:
Apply clinical judgment to evaluate patient progress and determine next steps.
Conduct regular phone and virtual check-ins to support adherence and motivation.
Address patient concerns related to treatment tolerance, compliance, or device function.
Escalate urgent clinical or device issues to appropriate internal teams.
Documentation & Compliance:
Maintain accurate patient documentation, including progress notes and provider updates.
Prepare documentation supporting medical necessity, authorizations, appeals, and billing.
Track patient outreach, activity, and outcomes in Salesforce and internal systems.
Follow HIPAA, Department of Labor regulations, and company policies.
Inventory & Operational Support:
Manage device inventory, storage units, and equipment transfers.
Replace defective units in coordination with warehousing.
Safely operate and maintain a company-issued vehicle per fleet policy.
Collaboration:
Partner with intake, collections, clinical operations, and sales teams to ensure seamless patient care and satisfaction.
Perform other duties as assigned.