Patient Care Coordinator

Change Healthcare•Mount Kisco, NY

1d•$18 - $32•Onsite

About The Position

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. Urology / Surgery Department, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Patient Care Coordinator to join our team. The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule: Monday through Friday 40-hour work week between the hours of 8:30 am to 5:30 pm. Schedule will be determined by supervisor upon hire. (may change due to business needs) Location: 100 South Bedford, Second Floor, Mount Kisco, NY 10549

Requirements

High School Diploma/GED (or higher)
1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel and Word)
1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records

Nice To Haves

Experience working with an electronic health record (EPIC)
Knowledge of medical terminology
Knowledge of insurance verification
Experience working with scheduling programs
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Scheduling procedures in an organized and efficient manner
Knowledge of medical terminology and radiology procedures and requirements
File and maintain medical records
Confirms and schedule appointments
Answering incoming and outgoing telephone calls promptly and courteously
Follow the Payment Security policy and procedures according to Optum Medical guidelines
Ability to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointments
Check In and Check Out patients
Perform referral documentation promptly
Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Comfortable working in high pace environment
Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
Assure the continuity of care through scheduling and tracking systems
Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Cross-train and help in other locations if needed
Performs other duties as assigned

Benefits

Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success.
Some Of Our Offerings Include Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: http://uhg.hr/uhgbenefits
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.