Naven Health Patient Care Coordinator

Naven Health•Nashville, TN

10d•$16 - $24

About The Position

Delivering an exceptional infusion experience, everywhere. Delivering on our unyielding commitment, always. Naven Health is a nationwide home infusion nursing network and clinical platform focused on delivering specialized, truly exceptional infusion care. With over 1,600 team members, including over 1,500 nurses, we are a company aligned to the values of the nurses at our center – to provide an exceptional infusion experience, everywhere. Naven Health delivers home infusion services for a broad range of specialized therapies, as well as clinical trial services and special programs for pharmaceutical manufacturers. Joining the Naven Health team means being a part of a dynamic and growing organization that is dedicated to our customers, our teammates, and the patients we serve. Job Description Summary: The Coordinator, Naven Health Patient Care is responsible for faxing, and tracking of orders and plans of treatment, working the Naven Connect failed visit verification que, the submission of paperwork to our external contracted customers, and other administrative duties as assigned. Works closely with the pharmacies and other interdisciplinary teams to insure appropriate patient care. Performs other duties as required by Area Director of Nursing. Job Description: Job Responsibilities (listed in order of importance and/or time spent) Monitors the Naven Connect Nurse Visit Board for failed visits and resolves timely. Faxes and tracks plan of treatments for return signature. Assists with the coordination of patient care by supporting the staffer and Nurse Manager. Facilitates patient or customer complaints or issues to appropriate department. Submits, copies, faxes, scans and files paperwork and records for patients in Naven Connect. Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Naven Health information. Adheres to Naven Health policies with regard to the procedures for systematic retention, protection, retrieval, transfer, and disposal of records

Requirements

High School diploma or equivalent
At least 1 year of experience in office administration
Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, prospective acquisitions, external clients).
Basic level skill in Microsoft Office 2003 or later: Word (for example: creating documents, entering and formatting text, page layouts, creating tables, and adding graphics), Excel (for example: creating worksheets, entering data, creating basic formulas, working with cells and rows).
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
Ability to sit and/or stand for extended periods of time at a home office
Ability to work in a fast-paced environment with competing priorities

Nice To Haves

Preferred experience in a home health and/or medical office setting
Preferred certifications or licensure as CPhT, LPN, CNA, etc.

Responsibilities

Monitors the Naven Connect Nurse Visit Board for failed visits and resolves timely.
Faxes and tracks plan of treatments for return signature.
Assists with the coordination of patient care by supporting the staffer and Nurse Manager.
Facilitates patient or customer complaints or issues to appropriate department.
Submits, copies, faxes, scans and files paperwork and records for patients in Naven Connect.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Naven Health information.
Adheres to Naven Health policies with regard to the procedures for systematic retention, protection, retrieval, transfer, and disposal of records