Patient Care Coordinator

Martin Bionics • Tampa, FL

3d • Onsite

About The Position

As part of Martin Bionics Clinical Care, the Patient Care Coordinator is responsible for providing best in class customer service to patients, family members, and fellow team members both in-person and over the phone. Primary duties include communicating directly with patients, scheduling, greeting, and checking patients in and out, facilities management, and answering in-bound calls.

Requirements

• High school diploma or equivalent; Associate/Bachelor’s degree a plus.
• 1 year prior medical office experience.
• At least 2 years of computer and office equipment experience including e-mail, automated billing systems, facsimile machines, calculator, copiers, etc.
• Proficient in Microsoft Office Suite.

Nice To Haves

• O&P knowledge and experience a plus

Responsibilities

• Answers incoming calls in a professional and courteous manner, promptly responding to requests/inquiries or directing/triaging calls for clinical personnel.
• Greets patients and visitors in a welcoming and helpful manner.
• Obtains patient demographic information and accurately enters/updates EHR
• Schedules patient appointments, confirms future appointments, and ensures that all required follow-up is complete.
• Performs pre-visit chart audit reviewing for required documents/plan of care requirements.
• Explains insurance requirements (prescription, PCP appointment, delivery receipts, etc.) to patients/families and tracks to completion making follow-up outreach as needed.
• Maintains a clean, orderly, and safe environment for patients and visitors. Follows infection control safety guidelines. Prepares treatment rooms and patient care areas.
• Collects documentation and patient payments.
• Documents all patient related activity in EHR/CRM in an accurate, thorough, and timely manner.
• Receives and distributes incoming mail.
• Processes checks delivered to office.
• Provides administrative support to the Clinic as needed.
• All other job duties as assigned.

Benefits

• Comprehensive health, dental, and vision insurance plans, including generous employer contribution to health insurance premium
• 3-weeks paid time off (PTO)
• 11 paid holidays annually, including 2 floating holidays
• 401(k) retirement plan with 3% company match
• Company provided short-term disability insurance, plus option for supplemental short-term and long-term disability insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees