Patient Care Coordinator

InnovaCare • Winter Haven, FL

9h

About The Position

As a Patient Care Coordinator, you’ll be the heartbeat of our care team—supporting physicians, guiding patients, and ensuring each visit feels effortless and personal. Your day-to-day will include:

Requirements

• High school diploma or GED required.
• Customer service experience
• 1-2 years of experience in healthcare settings.
• Team spirit, a calm demeanor, and a passion for people.

Nice To Haves

• Bilingual in English/Spanish highly preferred.

Responsibilities

• Welcome s patients and visitors upon arrival to the clinic.
• Manage s waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays .
• Manages the front desk workflow and communicates with the MA’s .
• Manages the providers schedule daily .
• Maintains accurate registration by obtaining, recording, and updating personal and financial information.
• Assist s patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate , transportation services or prescription assistance ) ; and PCP change if necessary.
• Assists patient with intake processes including scann ing required documents.
• Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts ) .
• M ay m anage cashier box or similar location , balance daily deposits , and prepares bank deposits according to company policies.
• Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines .
• Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up .
• Manages medical records ( maintains , files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs , etc.
• Performs all other related duties as assigned .

Benefits

• Health, Dental, and Vision insurance – Eligible 30 days after employment.
• Paid Time Off (PTO) and Paid Holidays.
• 401(k) with company match.
• Educational Assistance
• Life Insurance
• A workplace that feels like family, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED