Patient Care Coordinator

Sonrava Health • Fairlawn, OH

44d

About The Position

The Patient Care Coordinator (PCC) at DentalWorks serves as the key liaison for our patients, ensuring a seamless and welcoming experience from the moment they arrive. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. Collaborating closely with the Business Manager, the PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales. The ultimate goal of the Patient Care Coordinator is to make every patient feel valued and at ease, delivering the Ultimate Patient Experience during each visit to our offices.

Requirements

• Minimum of high school diploma or equivalent required.
• Customer service focused.
• Excellent time management and organizational skills.
• Two (2) years of sales, customer service or related work experience.
• Ability to handle patient concerns and prioritize multiple tasks in a fast-paced environment positively and proactively.
• Ability to quickly learn new procedures and processes.
• Excellent communication and interpersonal skills
• High level of ownership, accountability, and initiative
• Friendly, outgoing, and motivated personality

Nice To Haves

• Preferred dental office experience.
• Preferred experience with dental insurance.
• Preferred experience with Denticon/Dentrix.
• Bilingual Spanish-English skills preferred.

Responsibilities

• Set and achieve personal sales goals while supporting the goals of the team.
• Greet patients in a timely, professional, and engaging manner.
• Introduce new patients to the office and staff.
• Provide patient consultations and communicate information about recommended treatments.
• Discuss cost of service, insurance coverage, and payment options with patients
• Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.
• Nurture the patient relationship to encourage patient retention.
• Work as a team player to ensure each customer receives the best service possible.
• Supports strategic local marketing initiatives that help drive brand awareness and new patient growth.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees