Patient Care Coordinator, Bridgeport Clinic

AmeriCares•Bridgeport, CT

4d•Onsite

About The Position

The mission of the Americares Free Clinics is to provide quality health care to low-income, uninsured patients in a setting where all individuals are treated with dignity and respect. Americares opened its first clinic in 1994 to expand access to care for the working poor. Over the years, our program has grown to become the largest free clinic network in the state with four locations serving 2,000 patients annually. Today, our clinics in Bridgeport, Danbury, Norwalk and Stamford are the primary source of free medical care for the uninsured in Fairfield County. The Patient Care Coordinator will be the first person that patients interact with upon their first visit and every visit after and create positive, supportive, and informative patient interactions. The role involves ensuring the patient meets criteria to be a patient at the free clinic, scheduling appointments, interpreting when needed and keeping the flow of patients in and out of the clinic on a day-to-day basis.

Requirements

Prior experience with front desk services in a medical, surgical, or clinical setting.
Professional fluency in Spanish.
Demonstrated ability to work independently and with a diverse team, including medical staff, volunteers and patients.
Demonstrated ability to manage multiple priorities while maintaining a high level of attention to detail and accuracy.
Demonstrated experience providing positive customer service and experiences to patients Demonstrated familiarity with medical terminology.
Demonstrated proficiency with an electronic medical record.
U.S. work authorization is required for this role.

Nice To Haves

Prior experience in a free clinic or FQHC
Familiarity with, or knowledge of, community resources for patient population

Responsibilities

Actively model and contribute to Americares values, work culture and mission.
Engage in and contribute to team spaces with openness, global competencies, and a growth mindset
Check patients in and out for onsite and telehealth visits.
Conduct initial and annual screening process to obtain proof of income and residency to determine eligibility for clinic services
Register patients into Athena once determined to be eligible; update information as needed
Conduct intake and outflow activities during clinic sessions
Schedule patient appointments both on and off the clinic site.
Respond to patient inquiries via telephone
Provide patient records to the referral source and advise the patient of the details of the follow-up visit.
Other duties and responsibilities as assigned