Highbar Inc.-posted about 2 months ago
Full-time • Entry Level
Braintree, MA
251-500 employees
Ambulatory Health Care Services

Help us revolutionize the Physical Therapy industry! Peak Physical Therapy & Sports Performance is proudly affiliated with Highbar Physical Therapy, and we're excited to continue growing our team together. As a leading outpatient physical therapy practice with locations across New England, we are committed to delivering life-changing outcomes for our patients. Join us as a Patient Care Coordinator! The Patient Care Coordinator (PCC) is an integral part of the clinical team - they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.

  • Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
  • Greets and directs patients, vendors and visitors of the clinic.
  • Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
  • Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
  • Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
  • Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
  • Assists therapists with faxing patient information to medical offices as requested.
  • Maintains a general understanding of insurances, including how to read benefit eligibility.
  • Explains benefit details to patients including authorization requirements, copays, and deductibles.
  • Initiates appropriate collection activity in accordance with company policies and procedures.
  • Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
  • Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.
  • High school diploma or general education degree (GED)
  • Two to three years of related experience and/or training
  • Associate degree in healthcare administration or a related field of study preferred
  • Medical, Dental & Vision
  • 401k
  • voluntary disability and life insurance options
  • Fitness & Wellness program
  • paid holidays and paid time off
  • Flexible work hours
  • Community volunteer opportunities
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service