Patient Care Coordinator

InnovaCare•Winter Haven, FL

6h•Onsite

About The Position

As a Patient Care Coordinator, you’ll be the heartbeat of our care team—supporting physicians, guiding patients, and ensuring each visit feels effortless and personal. Your day-to-day will include:

Requirements

High school diploma or GED equivalent required.
Strong customer service focus.
Team spirit, a calm demeanor, and a passion for people.

Nice To Haves

Bilingual in English/Spanish highly preferred.

Responsibilities

Manages the providers schedule daily.
Welcomes patients and visitors upon arrival to the clinic.
Manages waiting room to ensure wait times are within 15-minutes of arrival
Manages the front desk workflow and communication with MAs.
Maintains accurate registration by obtaining, recording, and updating personal and financial information.
Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
Assists patient with intake processes including scanning required documents.
Collects patient’s financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).
May manage cashier box or similar location, balance daily deposits, and prepares bank deposits according to company policies.
Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
Answers phones and schedules appointments.
May also assist the case manager with scheduling hospital follow-up.
Perform all other related duties as assigned.