Patient Care Coordinator -UW Medicine Northwest & Outpatient Digestive Health
About The Position
UW Medicine Northwest - OPMC NW Digestive Health & Endoscopy Center has an outstanding opportunity for a Patient Care Coordinator. WORK SCHEDULE Full-time, 100% FTE Day Shift Mondays- Fridays POSITION HIGHLIGHTS Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth PRIMARY JOB RESPONSIBILITIES Provide coverage for and respond to incoming phone calls for process referrals for the OPMC NW Digestive Health Clinic, OPMC NW Nephrology, and OPMC NW Endoscopy Unit Acts as primary liaison for UWMC/UW Medicine and represent departmental physician (s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC hospital services. Works independently under the general direction of a physician or their designee. Uses ability to triage medical information in a specific medical or surgical specialty. Uses effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies and other organizations related to the health care industry. Demonstrates the ability to be organized and effectively prioritizes work tasks for the needs of the clinic. Requests interpreters as appropriate for appointments, admissions, and surgery. Collaborate with all members of the clinic team to ensure exceptional patient care and satisfaction Perform other duties as assigned
Requirements
- A Bachelor’s degree in a medically related or public relations field, AND two (2) years experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology; OR Equivalent education/experience.
- Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Responsibilities
- Provide coverage for and respond to incoming phone calls for process referrals for the OPMC NW Digestive Health Clinic, OPMC NW Nephrology, and OPMC NW Endoscopy Unit
- Acts as primary liaison for UWMC/UW Medicine and represent departmental physician (s) with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC hospital services.
- Works independently under the general direction of a physician or their designee.
- Uses ability to triage medical information in a specific medical or surgical specialty.
- Uses effective oral and written communication with a variety of Health Care Professionals, patients and their advocates, hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies and other organizations related to the health care industry.
- Demonstrates the ability to be organized and effectively prioritizes work tasks for the needs of the clinic.
- Requests interpreters as appropriate for appointments, admissions, and surgery.
- Collaborate with all members of the clinic team to ensure exceptional patient care and satisfaction
- Perform other duties as assigned
Benefits
- Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
