Patient Care Coordinator-Tennessee Smiles

beBright•Knoxville, TN

About The Position

We are looking to hire a Front Desk/ Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dental field! WHO WE ARE: At Tennessee Smiles we strive to make every visit a fun and positive experience and to build self-confidence in each and every one of our patients. As a dual service dental practice, we are in a unique position to serve your family's dental and orthodontic needs. Excellent oral health is vital for a child’s development, and Drs. Mark Britton, Darryl Phillips, Jim Hollingsworth and Andy Turner are here to help every step of the way. Visit our website: https://www.tnsmile.com/ [https://www.tnsmile.com/]to learn more. WHO WE ARE LOOKING FOR: Proven experience in a customer service or administrative role, preferably in a dental/healthcare setting. Strong communication and interpersonal skills. Knowledge of dental terminology, procedures, and insurance processes is beneficial. Ability to multitask, stay organized, and work in a fast-paced environment. We offer a fun and fast-paced work environment with flexible work hours, competitive salaries, and excellent benefits packages. Tennessee Smiles participates in E-verify.

Requirements

Proven experience in a customer service or administrative role, preferably in a dental/healthcare setting.
Strong communication and interpersonal skills.
Ability to multitask, stay organized, and work in a fast-paced environment.

Nice To Haves

Knowledge of dental terminology, procedures, and insurance processes is beneficial.

Responsibilities

Greet and welcome patients in a friendly and professional manner.
Verify and update patient demographic information.
Maintain a clean and organized reception and lobby area.
Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.
Coordinate and manage the dental appointment calendar to optimize the daily schedule.
Verify and update patient insurance information.
Collect and process payments for services rendered.
Provide patients with information on treatment costs, insurance coverage, and payment options.
Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
Maintain a clean and organized reception area.
Address patient concerns and complaints professionally and promptly.
Collaborate with the dental team to find solutions to patient issues.