Patient Care Coordinator

Dreem Health

About The Position

As a Patient Care Coordinator at Dreem Health, you’ll play a critical role in shaping the patient experience from start to finish. You won’t just support our healthcare providers and answer patient inquiries — you’ll own key aspects of our service delivery, drive improvements based on real patient feedback, and help create the operational foundation for a fast-growing digital sleep clinic. This is an exciting opportunity for someone who is passionate about patient care and wants to make a real impact on how care is delivered at scale. You’ll learn how to navigate a tech-enabled care environment, collaborate closely with cross-functional teams, and be part of building a better, more accessible future for sleep health. If you thrive in a dynamic, mission-driven setting and are excited to grow with a company that’s redefining care, we’d love to meet you.

Requirements

Previous experience in a patient/customer facing role
Familiarity with electronic medical records (EMR/EHR) or other healthcare database systems
Confidence navigating digital tools and multitasking in a fast-paced, dynamic and collaborative environment
Ability to work autonomously while interacting effectively with healthcare providers, sleep specialists, and external partners
Foundational understanding of billing processes and durable medical equipment (DME)
A genuine commitment to deliver high-quality patient care and contributing to better access and patient outcomes

Nice To Haves

Completion of a Medical Assistant program or equivalent healthcare experience
Strong understanding of healthcare insurances and referral processes
High level of empathy and understanding of patients' needs as you strive to provide exceptional patient service and support throughout their care journey.