Patient Care Coordinator

Asembia LLC • Trevose, PA

37d

About The Position

The incumbent is responsible for executing program requirements, managing daily workflow, providing accurate and complete data input, managing pre-certifications, and providing high levels of customer service.

Our core Patient Support Center hours are 8:00am to 11:00pm EST, Monday through Friday, and 8:00am to 8:00pm EST, Saturday and Sunday.

Requirements

• Minimum of 2 years pharmacy experience preferred
• Previous work experience in a call center environment or customer service role preferred
• General knowledge of pharmacy laws, practices and procedures
• Knowledge of common medical terms/abbreviations and pharmacy calculations
• Understanding of insurance and third-party billing systems
• Skill to prioritize and work in a fast-paced environment
• Exemplary communication, organization, and time management skills
• Capability of working independently and as a member of a team
• Ability to preserve confidentiality of protected health information (PHI)
• Proficient in MS Word, Excel and Outlook
• Possess and maintain professional demeanor and courteous attitude

Responsibilities

• Complete prescription intake process including verification of insurance coverage
• Assist physician’s offices through the prior authorization and appeals process
• Research financial assistance options for patients through copay cards, foundations, and assistance programs
• Coordinate prescription processing and delivery with dispensing pharmacies
• Manage and triage high volume of customer service phone calls while managing day to day operations
• Build relationships with physicians, manufacturer sales representatives, pharmacies, patients, and other team members to optimize workflow and achieve program goals
• Ensure proper documentation of process flow from prescription initiation through completion
• Provide timely updates to physicians, pharmacies, and manufacturers regarding prescription status
• Interface with IT department to improve system functionality and workflow
• Attend team meetings to support ongoing program development
• Other responsibilities as assigned
• Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees