Patient Care Coordinator

Haik Humble Eye Center•West Monroe, LA

2h•Onsite

About The Position

Busy and growing eye care practice in search of a patient care coordinator with a proven track record of accurate work product in a very fast-paced environment. This position is located in West Monroe, LA. The Patient Care Coordinator is responsible for greeting patients, accurately checking patients into appointments, and updating patient information while providing exceptional customer services to all guests in an attentive, friendly, and efficient manner. They will join a dedicated and energetic team with a passion for patient care.

Requirements

Hours: 8:00 to 5:00 Monday through Friday, ability to work Saturday if needed
Medical office experience preferred, not required
Proven record of working in a fast-paced environment required
Ability to multi-task effectively and work with a team, quick thinker
Perform with a high level of accuracy under pressure
Interpersonal skills, strong verbal and written communication

Responsibilities

Greets patients in a polite, respectful, and cheerful manner; provide patients with clear instructions and directions
Check-in all patients. Review patient paperwork for accuracy and completion
Update patient demographic information as needed
Obtain insurance information and scan paperwork into computer system
Answer patient questions regarding insurance benefits and payments
Maintain patient confidentiality and adhere to HIPAA guidelines
Verify medical and vision insurance, contact insurance companies
Informs front office manager if patient satisfaction has been compromised
Answer the phone: address patients’ needs and concerns, schedule appointments, answer billing and insurance questions
Follow up with a clinical team member if patient has any questions or concerns about their treatment
Maintain communication with clinical team to ensure timely patient care
Perform other duties, as required