PATIENT CARE COORDINATOR/INS COORDINATOR

BASS MEDICAL GROUP•Walnut Creek, CA

14d•$21 - $27•Onsite

About The Position

Neurology practice in Walnut Creek seeks an experienced Medical Assistant to fill a temporary Care Coordinator position. We are seeking a staff member with EPIC experience to work with our care coordinating team starting asap (January 2026) until September 30, 2026. No matter what your job title is, the work you do at Bass Medical Group-Neurology supports the health and well-being of the men, women, and children who turn to us for care. That`s because all of us are committed to providing the best possible care experience. Join us and put your beliefs into practice. A strong applicant must be computer savvy, able to multitask, work well under pressure, have excellent communication skills and possess a positive can do attitude. Candidates should be flexible and friendly with clients and staff. The ability to work independently, proactively and adapt appropriately to changing priorities is a must.

Requirements

Electronic Medical Records programs, (EPIC Preferred)
Customer Service Experience
Multiple Phone Lines/Experience in a fast paced work environment
Medical Terminology, OSHA and HIPAA training
Experience with Medicare, HMO and PPO insurance payers
Excellent verbal and written communication skills required
Proven problem solving, analytical and decision-making skills
Strong computer skills (Microsoft Word, Excel and Outlook)
High School diploma required
Medical Assistant Certificate (AAM/CMA) CA/National preferred
Two to three years Medical front and back office experience preferred
One year EMR preferred- EPIC Preferred

Responsibilities

Perform all administrative and direct patient care tasks in a clinical setting to patients at check out.
Obtain Lab/test results from outside as well as sending standing orders to designated labs
Processing prior authorizations for various tests MD orders
Contacting insurance companies to file appeals or obtain verbal authorizations for urgent treatment
Working closely with providers to coordinate patient care needs
Providing patients with referrals for continuing care
Educate patients about medical processes and procedures