Patient Care Coordinator

UnitedHealth Group•Baltimore, MD

35d•$20 - $36•Hybrid

About The Position

This position is Field Based and requires regular travel to various locations as part of your daily responsibilities. Join Optum in Advancing Health—One Patient at a Time Optum is a global health organization powered by technology and driven by compassion. We help millions of people live healthier lives by connecting them to the care, pharmacy benefits, data, and resources they need to feel their best. When you join Optum, you become part of an inclusive, collaborative culture where your work makes a real difference in the communities we serve. Come make an impact and help us advance health optimization on a global scale. Caring. Connecting. Growing together. As a Patient Care Coordinator (PCC), you’ll serve as a key member of our primary care team, collaborating closely with nurse practitioners (NPs), physician assistants (PAs), and other interdisciplinary team members. This role supports multiple providers and plays a critical part in ensuring patients receive coordinated, high quality care. This is a field Based role, offering flexibility to support work life balance while meeting business and patient needs. PCCs work both from home and onsite in facilities. While travel to facilities is required, it is not expected every day, and team members may work from home several days per week when appropriate. Optum strives to assign work locations as close to home as possible, when feasible, to support work life balance—while still meeting operational needs. This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. We offer 2 months of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. Work Location, Travel & Mileage Reimbursement This position requires travel to patient care facilities, though daily field visits are not required. You will spend 40%25 of your time in the field and 60%25 at home. Candidates must have reliable transportation and be comfortable traveling as needed Mileage reimbursement is provided for the use of a personal vehicle in accordance with company policy Candidates living within Baltimore or Anne Arundel counties, including those near county lines, will be considered, provided they are comfortable with drive times to assigned facilities What Makes an Optum Career Different? We believe that taking care of our employees leads to better patient care We drive national change while maintaining the spirit and culture of local care organizations We invest in long term growth and routinely develop and promote talent from within, no matter your career or geographic goals At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

Requirements

High School Diploma / GED OR equivalent work experience
Must have valid driver’s license
Must be 18 years of age OR older
3+ years of clinical or medical records experience, including knowledge of medical terminology and EHR platforms
Access to reliable transportation
Must reside in Baltimore or Anne Arundel counties (including county line residences if comfortable with travel)
Ability to work full time, Monday–Friday, between 8:00am 5:00pm.

Nice To Haves

Certified Nursing Assistant (CNA) or Medical Assistant (MA) certification

Responsibilities

Support the interdisciplinary care team with overall member coordination under the direction of an RN or NP/PA
Perform data entry and manage patient charts, including:
New members
Post hospital visits
Quality initiatives
Labs and medications
Obtain medical records following hospitalizations or physician appointments
Schedule patient transportation and medical appointments
Serve as a flexible team member supporting both providers and patients
Building relationships within nursing facilities to supplement the programs mission

Benefits

Competitive, guaranteed compensation model focused on quality, not quantity, with bonus opportunities
Financial stability and support of a Fortune 5 company
Robust retirement programs, including employer contributions and an Employee Stock Purchase Plan (ESPP)
Comprehensive benefits package including:
Medical, dental, and vision coverage
Short and long term disability
Continuing education and equipment allowances
Strong learning and development programs to support career progression

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