Patient Care Coordinator

Touro University•Albuquerque, NM

8h•Onsite

About The Position

The Patient Care Coordinator (PCC) coordinates the daily desk operations in the dental clinic and provides excellent customer service to both the patients and students of Touro College of Dental Medicine's clinic in Albuquerque, New Mexico. The incumbent provides a positive student and patient experience, collects money, updates patient demographics, schedules, student/patient appointments, and closes out appointments. The Patient Care Coordinator reports to the Director of Clinical Operations. This position strives to make each phase of the patient treatment a positive experience from the initial patient phone call on through the completion of the dental treatment care. The PCC acts as the primary point of contact for patients within the Clinic Group Practices.

Requirements

High school diploma or equivalent (GED) required.
Experience in a dental office strongly preferred.
General administrative duties required
Proficiency in Microsoft Office Suite including Word, PowerPoint, & Outlook required
Strong attention to details required
Effectively manage and organize daily tasks, independently and with a team, while balancing multiple projects and meeting deadlines required
Accuracy and productivity in completing tasks required
Customer service and team orientated required
Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
Demonstrated proficiency in communication (written and verbal) required
Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
Must be available for work during the hours assigned for student instruction and practice development.
Fluent in English

Nice To Haves

Accurate data entry skills experience with AxiUm, computer program entry is desirable.
Spanish speaking a plus.

Responsibilities

Perform check-in, update demographics, collect and upload patient dental insurance information, and verify dental eligibility when needed
Updating the student appointment book with cancellations and no-shows as needed
Monitor student attendance and student patient roster
Perform check-out duties: Process patient walk-out for services provided and notify patient of required payment due
Documentation in the Electronic Health Record any communication with the patient
Perform End of Day closing duties and run End of the Day reports
Evaluate patient accounts: Collect payments, prepare adjustments, & allocate funds
Work collaboratively with the Clinical Practice Leader (CPL) to support the Group Practice team with their patient care management
Meet at least weekly with CPL to review student compliance
Check emails voicemails and respond to them in a timely fashion
Promote hospitality and respect for all patients, students, and faculty
Collect and send additional information requested by insurance companies
Run reports assigned to control patients Accounts Receivable balances; (unapproved charges, pre-payments, & open balances)
Communicate with the lab coordinator to clarify any financial hold
Monitor student attendance
Monitor student entering and obtaining faculty approval of daily codes and notes
Communicate with patients to minimize or resolve patient issues within the school before escalation
Report escalated patient issues to the Director of Clinical Operations
Schedule Uber transportation for patient when required
Safeguard patient privacy and confidentiality
Answer the phones expeditiously and communicate effectively with callers including patients, faculty, students, coworkers, call center, etc
Participate in periodic huddles with the clinic team
Perform other duties assigned in support of clinic operations and patient care services as may be requested by Leadership