Patient Care Coordinator

Guidehouse•Bethesda, MD

1d•$42,000 - $70,000•Onsite

About The Position

We are searching for a Patient Care Coordinator to support the Clinical Research effort within the NCCIH Division of Intramural Research. This is a full-time, on-site opportunity in Bethesda, MD. Coordinate the recruitment, scheduling, travel and admission of research study participants with clinical staff. Triage questions to appropriate personnel in the team as necessary. Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent and routine; triage the issues to the appropriate personnel in the team as necessary. Communicate all patient protocols to patients, within the context of eligibility criteria for specific protocol; obtain appropriate consent forms. Respond to communications with research subjects; direct questions to appropriate team member.

Requirements

Associate’s degree
A minimum of ONE (1) year of experience in experience coordinating patient care or clinical services in a hospital or healthcare setting.
Strong communication skills with patients, families, and care teams.
Ability to accurately collect, validate, and enter patient or clinical data.
Experience with EHRs and clinical databases.
Strong organizational skills, attention to detail, and accurate documentation.
Ability to provide patient and family education.
Proficiency with Microsoft Office Suite and Electronic Medical Records (EMR) systems.
Must be able to obtain and maintain a Federal or DoD Public Trust.
Candidates must receive approved adjudication of their Public Trust prior to onboarding with Guidehouse.
Candidates with an active Public Trust or existing suitability are preferred.

Nice To Haves

Experience with clinical research data or protocol-based documentation.
Familiarity with patient recruitment, screening, and scheduling.
Experience coordinating patient logistics or travel arrangements.
Proficiency with reporting tools or multiple clinical databases.
Working knowledge of POTS and related patient care considerations.
Bilingual skills

Responsibilities

Coordinate the recruitment, scheduling, travel and admission of research study participants with clinical staff.
Triage questions to appropriate personnel in the team as necessary.
Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent and routine; triage the issues to the appropriate personnel in the team as necessary.
Communicate all patient protocols to patients, within the context of eligibility criteria for specific protocol; obtain appropriate consent forms.
Respond to communications with research subjects; direct questions to appropriate team member.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus