Patient Care Coordinator
About The Position
Our practice, Lebanon Oral Surgery Group is seeking an enthusiastic and experienced Patient Care Coordinator to join our team! This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care What You’ll Do: The Patient Care Coordinator will deliver customer service both over the phone and in person, serving as the first point of contact for patients. This role requires a self-motivated individual who excels in a fast-paced, dynamic environment while offering support and solutions to patients. The successful candidate will be able to: -Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately -Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families -Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the appropriate individual -Post all self-pay charges, collect payments, and provide patients with receipts -Reconcile billing slips to daily schedule -Update patient information, including demographics, insurance, HIPAA forms, and financial waivers -Schedule appointments accurately according to department guidelines, using a waitlist when applicable -Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and promptly -Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings -Demonstrate flexibility with various work schedules and cover for other staff when asked, including other office locations -Demonstrate the ability to follow downtime procedures adequately -Perform any and all other duties as assigned
Requirements
- High School Diploma required, A.S. Degree in healthcare/related field preferred
- 1+ year of dental administration experience highly preferred
- Comprehensive knowledge of electronic medical systems
- Adeptness in the healthcare industry
- Excellent phone etiquette and ability to establish rapport with diverse clientele
- Able to prioritize workload and perform in a fast-paced and challenging environment
Responsibilities
- Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately
- Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families
- Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the appropriate individual
- Post all self-pay charges, collect payments, and provide patients with receipts
- Reconcile billing slips to daily schedule
- Update patient information, including demographics, insurance, HIPAA forms, and financial waivers
- Schedule appointments accurately according to department guidelines, using a waitlist when applicable
- Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and promptly
- Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings
- Demonstrate flexibility with various work schedules and cover for other staff when asked, including other office locations
- Demonstrate the ability to follow downtime procedures adequately
- Perform any and all other duties as assigned
Benefits
- Highly competitive salaries & annual performance and compensation reviews
- Competitive health insurance and benefits, including medical, dental, vision, disability, and more
- 401k retirement savings plan that includes employer match
- Generous Paid Time Off, sick leave, and paid holidays
- Advance your career growth with opportunities in the most extensive growing oral -surgery practice in the Northeast
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
