Patient Care Coordinator

Highbar Physical Therapy • Providence, RI

50d

About The Position

The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.

Requirements

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training

Nice To Haves

• Associate degree in healthcare administration or a related field of study preferred

Responsibilities

• Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
• Greets and directs patients, vendors and visitors of the clinic.
• Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
• Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
• Assists therapists with faxing patient information to medical offices as requested.
• Maintains a general understanding of insurances, including how to read benefit eligibility.
• Explains benefit details to patients including authorization requirements, copays, and deductibles.
• Initiates appropriate collection activity in accordance with company policies and procedures.
• Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.

Benefits

• Medical, Dental & Vision
• 401k
• voluntary disability and life insurance options
• Fitness & Wellness program
• paid holidays and paid time off
• Flexible work hours
• Community volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees