Patient Care Coordinator - Mobile Unit

Cedar Recovery•Shelbyville, TN

1d•$21 - $23

About The Position

Patient Care Coordinator (Mobile Unit) Cedar Recovery, LLC is an ASAM Level I outpatient treatment facility that employs an array of evidenced-based treatment modalities to provide an integrated model of care of medical, counseling, and therapeutic interventions to treat every patient’s individual needs and promote long-term sustainable recovery from substance use disorder. While Cedar Recovery provides care for all substance use disorders, it has a primary focus on treating opioid use disorder with medications such as Buprenorphine and/or Naltrexone (MAT). This opportunity as a Patient Care Coordinator will be on our Mobile Unit . We will utilize this approach to serve rural communities with the quality of in-person care and the accessibility of telemedicine. The responsibilities for this position include the management of patient administrative functions, including, but not limited to the following:

Requirements

Effective Knowledge
The ability to navigate and effectively use Microsoft Office, Google Drive, and our Electronic Medical Records system.
Accountability and Self-Management
Accepts personal accountability for work responsibilities
Works independently without day-to-day guidance from the supervisor
The ability to manage multiple projects that meet the standards of Cedar Recovery.
Teamwork and Leadership
The ability to collaborate and work with colleagues to achieve the Cedar Recovery mission of solving the opioid epidemic.
Communication
Successfully communicate with employees at all levels of the organization on a regular basis – including via face to face, email and other technologies utilized by Cedar Recovery.
Respectfully communicate with patients, teammates, vendors, suppliers, and pharmacy representatives.
Foster open dialogue and actively listen to others in order to build and maintain effective and respectful working relationships throughout Cedar Recovery.
Innovation & Problem Solving
Recommends, enhances, and/or implements quality improvement processes that have an impact on the mission of Cedar Recovery.
Applies Creative thinking to develop new solutions.

Nice To Haves

High school or equivalent (Preferred)
Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 2 years (Preferred)

Responsibilities

Share driving responsibilities with the Certified Peer Recovery Specialist.
Ensuring the inventory of mobile unit is fully stocked at all times.
Greeting patients, assisting patients with check-in, answering phones, performing new patient intakes and scheduling new patient appointments
Executing and overseeing coordination of care documents on behalf of patients
Sending and tracking Prior Authorizations including maintaining tracking spreadsheet
Connect patients to medical and/or therapy provider via zoom
Schedule patients for medical and therapy
Maintaining proficient computer manageability for scheduling, changing, and canceling appointments
Acts as support for the Office Coordinator and Medical Assistant
Reports to the Office Coordinator