Patient Care Coordinator

Mission Veterinary Partners•Overland Park, KS

66d•$16 - $18•Onsite

About The Position

Johnson County Animal Clinic has an opportunity for a Patient Care Coordinator to join our team! Location: 9425 W 75th St. Overland Park, KS 66204 Compensation: $16.00 - $18.00 (depending on experience) Shift Details: We offer 4 day work weeks, 10 hour shifts and 2-3 Saturdays per month (8am-12:00pm). We also offer a uniform allowance, and a generous employee pet discount. About Us: We are growing! We have gone from 2 DVM's to 3 and will be adding a fourth at the beginning of the year. We have EMR's and utilize Scribenote (AI technology) for dictation. We are looking for someone who is passionate about patient care and client service. What We Offer: A dynamic and supportive team environment where collaboration and compassion are valued. Opportunities for growth and advancement within our rapidly expanding practice. Get the work-life balance you deserve with a great schedule Competitive compensation and benefits package, including medical, dental, and vision coverage. 401K plan with company match Job Summary: The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

Requirements

Passionate about delivering exceptional client service.
Genuine love and appreciation for animals.
Friendly, personable, and committed to ensuring client satisfaction.
Proficient in active listening and accurate transcription of medical information.
Thrive on serving and assisting people.
Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
Strong computer literacy and typing skills.
Effective communication skills, both written and verbal.
High school diploma.
Prolonged periods of standing and working on a computer.
Ability to bend down and lift up to 40lbs unassisted.

Nice To Haves

Medical terminology

Responsibilities

Maintains and upholds the Core Values and Mission Statement of MPH.
Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
Warmly welcomes clients upon their arrival and escorts them to the exam room.
Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
Schedules follow-up appointments and future wellness visits.
Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
Clearly explains discharge instructions and addresses client inquiries.
Handles client checkouts and collects payments in the exam room.
Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.
Performs other related duties as assigned.