Patient Care Coordinator

beBright•South Burlington, VT

14h•$25 - $27

About The Position

We are looking to hire a Front Desk/Patient Care Coordinator who is excited about a fun and rewarding career in the dental field. This full-time position offers competitive pay and excellent benefits! At Timberlane Pediatric Dentistry & Orthodontics, our goal is to deliver expert, compassionate care in a comfortable and personalized environment. Our Burlington, South Burlington, Essex Junction, and Shelburne offices maintain a professional yet relaxed atmosphere where both patients and team members feel welcome. This position requires availability to float between all locations as needed. We offer a fun, fast-paced work environment with competitive salaries ($25-27/hr DOE) and excellent benefits. New grads welcome! Timberlane participates in E-Verify

Requirements

Experience in customer service or administrative roles, preferably in healthcare or dental billing/RCM environments.
Strong communication and interpersonal skills (bilingual a plus).
Working knowledge of dental insurance plans, verification procedures, financial policies, and patient billing processes.
Ability to multitask, remain organized, and thrive in a fast-paced setting.
Willingness to work in multiple office locations (South Burlington, Essex, Burlington, and Shelburne).

Responsibilities

Greet patients, assist with check-in, and ensure accurate collection of demographic and insurance information.
Manage scheduling, calls, emails, and all patient insurance updates.
Complete insurance verifications, document eligibility details, and communicate coverage information to patients.
Collect co-pays, estimated patient portions, and past-due balances while following financial policies.
Review patient accounts for accuracy, correct errors, and support claim readiness.
Coordinate with the billing/RCM team to ensure timely claim submission, payment posting, and resolution of outstanding account issues.
Maintain compliant and organized patient records and support smooth patient flow.
Provide excellent customer service while upholding privacy and confidentiality standards.
Maintain professionalism and adhere to company policies.
Perform other duties as needed.