Patient Care Coordinator

UnitedHealth Group • New York, NY

7h • $18 - $32 • Onsite

About The Position

Optum NY/NJ, is seeking a Patient Care Coordinator to join our team in New York, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.
At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
Allergy and Asthma Care of New York part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Patient Care Coordinator to join our team. The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
The Associate Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The Associate Patient Care Coordinator receives payments from patients, issues receipts and posts payment data.
Schedule: Monday through Thursday up to a 35-hour work week, between the hours of 10:00 am to 7:00 pm. The schedule will be determined by the supervisor upon hire. The schedule may fluctuate.
Location: 133 E 58 Street, Suite 502, New York, NY 10022

Requirements

• High School Diploma/GED (or higher)
• 1+ years of experience working in medical position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records or 1+ years of healthcare experience
• 1+ years of computer proficiency experience (including Microsoft Outlook, Teams)
• Ability to travel to other offices if needed for coverage

Nice To Haves

• Knowledge and ability to learn and apply job functions, and minimal medical terminology knowledge
• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

• Greets patients as they arrive and manage appropriate standard wait times
• Complete check-in and check-out tasks to include insurance verification, as well as authorizations verifications, and copy required documents
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Check In and Check Out patients
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Prioritizing incoming calls
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc
• Establish and maintain effective working relationships with patients, employees, and the providers
• Schedules procedural appointments
• Performs all other related duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED