Patient Care Coordinator

UnitedHealth Group•Springfield, NJ

3h•Onsite

About The Position

Optum NY/NJ is seeking a Patient Care Coordinator to join their team in Springfield, NJ. Optum is a clinician-led care organization focused on improving healthcare for everyone by providing clinical resources, data, and global organizational support. As part of the Optum Care Delivery team, the Patient Care Coordinator will be an integral part of this vision, contributing to new practice ideas and initiatives. The role offers an exceptional career path and support for work-life balance. Specifically, Optum Multi-Specialty is looking for a friendly, patient-focused, and detail-oriented individual responsible for completing set processes and protocols. This role involves working cooperatively with the care team to support the organization's vision and mission, deliver excellent customer service, adhere to Lean processes, and help teams meet financial, clinical, and service goals.

Requirements

Highschool Diploma/GED
1+ years of computer proficiency experience including MS Word, Excel and Outlook, and be able to use multiple web applications
1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Ability to work a 40-hour work week: Monday through Friday 8:00 am to 7:00 pm, Rotating Saturdays from 8:00 am to 2:00 pm
Ability to travel 10% of the time for coverage purposes, and have reliable transportation

Nice To Haves

Knowledge of Epic EMR software
Bilingual in Spanish and English
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient insurance cards
Accurate and complete occupational medicine registration workflow
File and maintain medical records
Consistently correct registration work queue errors
Confirms and schedule appointments
Answer telephone calls promptly and courteously
Perform referral documentation promptly
Working daily in the claims edit work queue to correct registration errors for submission to insurance companies
Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Comfortable working in high pace environment
Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
Assure the continuity of care through scheduling and tracking systems
Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Notify clinical staff of schedule changes as they occur
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
Perform other related duties and assignments as required
Organize and maintains medical records
Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Complete new clinical competencies rolled out by the Educational Committee
Work Independently, and Assist with Clinical duties on a limited basis
Ability to work across multiple departments
Performs other duties as assigned