Patient Care Coordinator

AMEN CLINICS, INC., A MEDICAL CORPORATION • Bannockburn, IL

27d

About The Position

The Patient Care Coordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. The PCC is part of a high energy team that focuses on patient health and wellness and ensures that all patient and team interactions are positive and productive.

Requirements

• High School Diploma required; Bachelor’s Degree preferred
• A minimum of 2 years professional experience in a clinic or medical practice required
• Knowledge of general clinic or medical practice processes
• Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems
• Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication
• Excellent organizational and time management skills
• Ability to identify and resolve problems
• Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
• Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers
• Ability to maintain confidentiality of sensitive and protected patient information
• Ability to work effectively as a team player and provide superior customer service to all staff and leadership

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Greets, checks-in and checks-out patients
• Handles new and existing patient inquiries
• Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate
• Collects and posts patient payments
• Answers phone calls and emails relaying information and requests accurately and delivering messages as needed
• Schedules, reschedules and cancels patient appointments
• Provides support to their assigned doctor and assists other PCCs as needed
• Provides supplement and nutraceutical information to patients and answers questions as needed
• Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED